You’ve run this company without a documented process for years. And honestly? It worked. Until the person who knew everything left. And now it takes twice as long to do half as much.
The manual you didn’t write is the most expensive document in your business. Not because writing it would have been easy — but because every day you didn’t write it, the cost was quietly compounding. In re-hired roles. In redone work. In lost accounts. In time spent explaining things that should already be written down somewhere.
The good news is that the most expensive document is also the most fixable one. It just requires admitting that “we’ll get to it” has already cost more than getting to it ever would have.